Customer responsibilities
- Provide accurate pickup information.
- Provide accurate delivery information.
- Provide accurate recipient information.
- Ensure someone is available when a signature is required.
Even Path reserves the right to
- Refuse unsafe deliveries.
- Refuse oversized deliveries.
- Refuse deliveries outside the service area.
- Decline orders when route capacity has been reached.
Additional charges may apply
- Incorrect addresses.
- Failed deliveries.
- Return trips.
- Additional stops.
- Special handling.
Cancellation policy
Before dispatchNo charge
After dispatch50% charge
After pickupFull charge
Failed delivery policy
Incorrect address: Additional charges may apply.
Recipient unavailable: One reattempt may be provided.
Business closed: Return-to-sender charges may apply.
Delivery refused: Return-to-sender charges may apply.
Signature unavailable: Delivery may be placed on hold.
Same-day delivery
Same-day service depends on driver availability, route capacity, recipient availability, operating hours, traffic, and weather. A booking request does not guarantee same-day service. When capacity is reached, Even Path will provide the next available option.